'I turned a customer in to both DoorDash and their boss': Delivery driver gets even with customer who claims he never got his food, putting driver's job on the line

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Dec 13, 2025 3:00 PM EST

When your job is on the line, you can't mess around — and that's exactly why this delivery driver went straight to the top, calling corporate to explain what went wrong. 

Food delivery has never been more popular! You can get almost any food, or product, delivered to your home in the blink of an eye. Food delivery from restaurants is especially fast. You can order pizza or a burger and have it show up within 40 minutes. A lot of people have gotten used to this level of convenience, and order from food delivery services constantly, even multiple times per day. 

Because food delivery is so popular though, and because those costs do add up quickly, sometimes delivery "hacks" float around online. For a while, a popular delivery "hack" involved getting your food, then claiming that you didn't get it at all. You could get your money back on the app, and you probably wouldn't get penalized for it. But you know who does get punished for that? The driver. And they get punished pretty severely, with consequences as bad as losing your job entirely. The customer is just thinking about getting that free food, never considering what would happen to the very person who delivered their food to them. It's very impolite for a customer to do this, and obviously unethical, and this is the type of customer who should be banned from the app ASAP for all the trouble he caused. 

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  • 01
    Man in orange shirt and red hat rings doorbell while holding 3 food delivery boxes and smiling
    via Getty Images For Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

  • 02
    Yesterday, I had an order for a burger restaurant to be delivered to the customer's job. I have delivered to this person once before (they have a name that is not common).
    via u/Motor-Corner4861
  • 03
    Order was "Leave At Door" but I went in because it is a business and they are typically busy. The customer saw me and since he was with his own customer, asked me to hand it to his co- worker to put in the back. I did. Everything was all good & they said bye to
    via u/Motor-Corner4861
  • 04
    me. About an hour later or less, he gave me an additional $5 tip through the app & I received notification of it. So this morning I log on and see that this customer filed a complaint that he had never received his food! I
    via u/Motor-Corner4861
  • 05
    got a contract violation. I disputed it through the app and then I called DoorDash. They could see I delivered it and was early, and they could also. see that he gave me an additional tip after delivery. So they removed. the contract violation right then and there.
    via u/Motor-Corner4861
  • 06
    But that wasn't enough for me. Fck that guy. I called up corporate (yes, call me Karen ) and I complained to a supervisor that one of their employees at such- and-such location by the name of [redacted] ordered DoorDash while on the clock and gave me
    via u/Motor-Corner4861
  • 07
    an extra tip and then later complained to DD that he never received his food. I explained how I got a contract violation and could be fired for that, and that this is my only job, so it would be an extreme hardship to be fired. I also told them that it reflected poorly on their
    via u/Motor-Corner4861
  • 08
    business that their employee was pulling a scam while on the clock and at their establishment. The supervisor was typing everything up and going to forward it to his direct manager.
    via u/Motor-Corner4861
  • 09
    Yeah, it took 13 minutes of my time to file a complaint with a supervisor in his corporate office, but I hope he gets a bullocking. Fck him. He shouldn't be a dishonest prick and put people's money in danger because he wants a free lunch.
    via u/Motor-Corner4861
  • 10
    droplivefred It's very confusing that they tipped you $5 extra and then reported not receiving their food. Glad that the rep understood the inconsistency and removed. the CV. Why would they tip extra for food not arriving? Very suspicious!
    via u/droplivefred
  • 11
    jcoddinc Much better way to handle this situation than video recording yourself walking into the place and shaming the guy.
    via u/jcoddinc
  • 12
    disneyfood I would've done the same and will do the same if it ever happens, along with a google review saying their employees are dishonest
    via u/disneyfood
  • 13
    Chemical_Afterno... GOOD FOR YOU!!!!! Honestly i have a hard time speaking up, you did a great thing for yourself and i hope you know that
    via u/Chemical_Afternoon25
  • 14
    _notgreatNate_ Nah u did good. I'm tired of hearing about all these people running scams saying they didn't get their food or that they cancel the Uber ride as they're almost at destination so they don't have to pay.. those people
    via u/_notgreatNate_
  • 15
    are scum and don't care about anyone else getting blamed and hurt for their carelessness. Stand up for yourself always in a situation like this
    via u/_notgreatNate_

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doordash delivery driver food delivery workplace
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